Refund policy

We offer a 30-day return policy, which means you have 30 days from the date you receive your item to request a return.

Eligibility for Returns

To be eligible for a return, items must be:

  • In the same condition as received

  • Unused and unworn

  • With any original tags attached

  • In the original packaging

  • Accompanied by proof of purchase

How to Start a Return

To request a return, please contact us at info@theleisurelocker.co.uk.

Returns must be authorised before being sent back. Items returned without prior approval will not be accepted.

Approved returns should be sent to the following address:

The Leisure Locker
Unit D1C
Derby Road Trade Centre
Derby Road
Sandiacre
NG10 5HU
United Kingdom

Please note:

  • Return shipping costs are the responsibility of the customer, unless the item is faulty or incorrect.

  • We do not offer free returns.

  • We recommend using a tracked service, as we cannot be responsible for items lost in transit.

Damaged or Incorrect Items

Please inspect your order upon delivery. If your item is defective, damaged, or incorrect, contact us immediately at info@theleisurelocker.co.uk so we can assess the issue and make it right.

Non-Returnable Items

Certain items are not eligible for return, including:

  • Sale items

  • Gift cards

  • Custom or personalised products

  • Perishable goods

  • Personal care products

  • Hazardous materials, flammable liquids, or gases

If you are unsure whether your item qualifies for return, please contact us before sending it back.

Exchanges

We do not offer direct exchanges.
The quickest way to receive a replacement item is to return the original item (subject to approval) and place a new order separately.

European Union – 14 Day Cooling-Off Period

If your order is shipped to the European Union, you have the right to cancel or return your order within 14 days of receipt, for any reason.

Returned items must meet the same eligibility conditions outlined above.
Return postage costs remain the responsibility of the customer unless the item is faulty or incorrect.

Refunds

Once your return has been received and inspected, we will notify you of the approval or rejection of your refund.

If approved:

  • Refunds will be issued to the original payment method

  • Please allow up to 10 business days for the refund to be processed

  • Banks and card providers may take additional time to post the refund

If more than 15 business days have passed since your refund was approved, please contact us at info@theleisurelocker.co.uk.